FAQ
General Questions
Is my phone/tablet compatible with NEXTLab netMeter N1?
Yes, our measurement platform is web-based. In other words, since it is not an app-based UI, it can be used in any environment with an internet connection, such as iPad, iPhone, Android phones, and PCs.
Am I able to use the netMeter Mesurement UI without the hardware device?
No, without the device you can't use any of the features. Once you login, you need to register your Serial Number.
Will you release an App?
Maybe. However this will not happen in the close future.
You can add an shortcut for your phone or iPad so that you don't have to enter the measurement website every time.
What does a meausrement report look like?
Please have a look here, however this is for the Internet Speed Test as an example.
What is the warranty policy?
A standard limited 1 year warranty is included, and 2 year paid-warranty. Please see warranty policy for further details.
Can I conduct a test while my device is plugged in the USB port?
Yes, while plugged in(charging), you can still conduct the test. This way you can even do remote tests.
Why does the device switch off if I don’t use it for a few minutes?
You can set power off time at settings. If you set to ‘None’ it will be ON even if you don’t use it.
Buying & Shipping
Do you ship worldwide?
Yes. We will do our best to deliver to all countries; however, delivery may not be possible to certain remote areas or war zones. If there are any issues with your order, our customer service team will contact you.
How many can I order?
For Customers Outside the EU, USA, and Canada, due to certification regulations, each recipient is allowed to order only one device. For orders of more than one device outside the EU, USA, and Canada, please contact support-netmeter@nextlab.co.kr.
Will I receive a commercial invoice?
Yes, all orders are shipped with an invoice. We do not offer a down payment invoice.
What is included in the package?
NEXTLab netMeter N1 Device x 1
USB A to C Cable
Handstrap
Quick Start Guide in English
How much does shipping cost?
This depends on your region. We are making various efforts to ensure the lowest possible shipping rates. We use express shipping services such as FedEx or UPS. You can check the shipping cost during checkout.
Do I have to pay customs and duties?
Customs duties, customs processing fees and local sales taxes may have to be paid upon receipt of the shipment. Please inform yourself about your local regulations.You can calculate these costs for example with this service: SimplyDutySimplyDuty - Duty and Tax Calculation Made Simple (Select Importing from: South Korea, HS Code: 903040)
Technical Questions
How long can I use netMeter N1 when fully charged?
It depends on what features you mostly use. Generally, when fully charged, it can be used for 2-3 hours.
How do I update the firmware?
Firmware updates are automatically performed when the device is rebooted. The update time varies depending on the version but usually takes about 1 minute. Make sure to be Online when powering on the device.
What is the maximum network speed that the netMeter N1 can measure?
It supports up to 1000 Mbps.
Can netMeter N1 measure both Wi-Fi and wired networks?
NEXTLab netMeter N1 can only measure wired networks. For future planned features, please see our product road map.
Can the measurement results be saved to external storage or the cloud?
The measurement results are saved in the cloud, and you can check the history on the Results and export the results as a PDF.
I am currently on Basic Plan, would my test result go away after 1 week?
No, it is just hidden. If you upgrade to Pro Plan, your past test results will show up again.
Can accurate measurements be taken in a VPN environment?
Yes, as long as the internet is accessible, measurements can be taken in a VPN environment.
How do I use the network emulation function?
You can set limitations such as bandwidth restrictions, loss, and packet filtering on the N1 LAN port.
Can multiple netMeter N1 devices be used simultaneously for network testing?
The serial number will be removed from the original account, and the new account will take ownership of the serial number.